Privacy Policy

Last updated: May 2026

This Privacy Policy describes what information Shanvi Return Gifts collects from visitors and customers, how we use it, and your choices.

What we collect

When you visit our website, place an order, or contact us, we may collect:

  • Contact details: name, email address, phone number, shipping and billing address.
  • Order details: products purchased, quantities, customisation notes, payment status.
  • Communication: messages you send us via WhatsApp, email, or contact form.
  • Technical data: IP address, browser type, device information, pages visited, and similar information collected automatically through cookies and analytics.

How we use it

We use your information to:

  • Process and deliver your orders.
  • Send order confirmations, shipping updates, and respond to your queries.
  • Handle returns, replacements, and customer support.
  • Improve our website, products, and service quality.
  • Send occasional updates about new collections or offers — only if you have opted in.
  • Comply with legal and tax obligations.

What we don’t do

We do not sell, rent, or trade your personal information to third parties for their marketing. We do not share your contact details with anyone outside of what is necessary to fulfil your order (for example, sharing your address with a courier).

Third-party services

We use trusted third-party services to run our business — including Shopify (hosting and checkout), payment gateways (for processing payments), courier partners (for shipping), and analytics tools (for understanding website usage). These providers have their own privacy practices, and we only share the minimum information needed for them to do their job.

Cookies

Our website uses cookies and similar technologies for essential site functions, to remember your cart, and to understand how visitors use the site. You can disable cookies in your browser settings, but some parts of the site may not work properly without them.

Your rights

You can:

  • Ask us what personal information we hold about you.
  • Request corrections to any inaccurate information.
  • Ask us to delete your personal information, subject to our legal obligations to retain order and tax records.
  • Opt out of marketing emails at any time using the unsubscribe link.

To exercise any of these rights, write to us at hello@shanvireturngifts.com.

Data retention

We retain your information for as long as your account is active, as needed to provide you services, and as required to comply with our legal obligations (for example, tax records are typically retained for 7 years).

Contact

For any privacy-related questions or requests, please write to hello@shanvireturngifts.com or use the form on our Contact page.